HealthChoices Performance Standards

In 1999, Community Care began working with providers to develop quality standards by service type and population. These standards are called "Performance Standards." Each set of standards followed a unique path:

  • First, best practices ideas were shared, discussed, and compiled through a series of focus groups that included Community Care staff, network providers, county staff, and other stakeholders, including members, family members, and advocates.
  • A detailed written narrative of the standards was created.
  • Based on this final narrative, a checklist of specific and measurable goals was created.

Please carefully review the standards below. We review several standards each year and will notify the relevant providers for each standard when those reviews occur. We welcome your suggestions and input. As we work in your county, these standards will be present in many of Community Care's quality improvement activities.